People power is a risky business.

A business owner that wants to scale and grow their business should never allow their business to live in the minds of their employees.

In the petroleum marketer world, this can look like one truck driver calling all the customers, managing other drivers, and texting customers to keep everything in check. While their hard work is appreciated, the moment this employee leaves, the business will be sent spiraling.
I once had a client in this exact situation. His main truck driver that managed the systems and processes of the business left. Fortunately, he had switched to our Datanova software and had begun the process of systematizing the institutional knowledge and processes that lived in his drivers’ mind.

The solution to avoiding this kind of situation is to have your business live inside a system, not the mind of an employee.

You don’t own people, you own a computer system. And a computer system is never going to quit or leave your company.